지멘스 [Digital Industries] Customer Service - Motion Control (Service Engineer)

지멘스 [Digital Industries] Customer Service - Motion Control (Service Engineer)

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Change the future with us…

Using your expertise, you will be responsible for:

1. Service & Customer Support

- International/Domestic Service Request manage - Case dispatch to engineer or to service partners and logging service cases to database

- Organizing technical support request from customer for SIEMENS products and field service

- Republish service manual, instructions, tools, spare parts and arrange the transportation by service assignment

2. Technical Support and Projects

- Programming Language (C++, C#, Qt, XML, Python) skill

- Knowledge of Networking and Data base

- Technical application supports, Service issue management for customers

- CNC / Machine Tool / Factory Automation / Digitalization 관련 지식이 있는 분 우대

- System configuration, application program (PLC, Drive, CNC, etc.) 관련 지식이 있는 분 우대

3. Defective parts handling.

- Organizing warranty / repair for SIEMENS Product to Repair partner - Issuing Job order and follow up.

- Reporting for warranty repair and manage reports entered by partners.

- Inspect defective parts and retuning to Lead repair center and checking credit

4. Internal Support activities.

- Taking 1st step of customer's complaint management - identifying main reason of complaints and relay to right person in charge.

- Cost allocation/transferring to relevant Tech Business Unit for rendered Technical Supports.

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