[Manta] Operations & CX Intern 채용

[Manta] Operations & CX Intern 채용

지원분야

모집부문

[Manta] Operations & CX Intern 채용

업무내용

Company Description

RIDI is a fast-growing market leader in the digital content space that recently became the first unicorn company among the South Korean content platform startups. In November 2020, RIDI successfully launched Manta, a global subscription-based webcomics service, with the vision to inspire readers around the world to experience fascinating stories in the most accessible and enjoyable ways. Today, Manta has become 3 million users’ favorite app service offering diverse webcomics series.

Job Description

Manta’s Operations Team is seeking a Customer Experience Intern who will be the primary point of contact for handling all customer queries and generating meaningful insights on our customers’ needs and preferences. We are looking for someone who will ensure that users' voices are heard and recognized in order to optimize their experience in the Manta app. In addition to managing customers’ feedback, you will also play a vital role in improving Manta’s customer journey by understanding and analyzing customers’ pain points and needs. Furthermore, you will conduct various customer research projects and will get a chance to learn meaningful and interesting insights directly from our customers. Overall, this role offers an exceptional opportunity to learn and collaborate with amazing teams all focused on delivering the best customer experience.

This is a 3-6 months internship. Only those who have valid work authorization in Korea will be considered.

Responsibilities

- Respond to customer queries in a timely and accurate manner via email

- Resolve any complaints and issues raised by customers to create a positive customer experience

- Analyze past data and propose ways to improve Manta's customer experience

- Conduct interviews and surveys with our customers in order to understand their needs and preferences

고용형태

인턴

지원 자격

학력

없음

직무관련

Qualifications

- Native English speaker with excellent verbal and written communication skills

- Superb interpersonal and problem solving skills

- Customer-oriented mindset with the ability to empathize with different people

- Optimistic attitude with a dedication to delivering a positive customer experience

우대사항

Preferred Qualifications

- Experience in Customer Service / Customer Experience

- Experience using Zendesk

지원서접수

접수기간

04월 13일 ~ 채용시마감

추가 정보

Additional Information

- Required Application Material

Resume

- Internship Duration: 3-6 months

Hiring Process

- Application Review > Interviews

- Rich imagination and deep insight.