Merchant Success Associate (Full Remote)

Merchant Success Associate (Full Remote)

[업무내용]

Responsible for merchant and product onboarding procedures as well as collecting merchant information and product details, conducting follow up calls, and training about the Klook system

Ensure the quality of products in terms of content, feature, pricing, inventory, customer reviews, and maintain a market leading position at all times

Support the Business Development Manager to promote sales and product distribution

Educate merchants on the self-service features available on the Klook system

Conduct test bookings and review/improve product contents to ensure a smooth customer journey

Responsible for communicating with various internal teams including but not limited to the Customer Experience team and Settlement team to handle inquiries from customers, merchants and B2B partners

Handle ad-hoc projects and issues assigned by the supervisor

This role will be full remote job

[고용형태]

신입

[수습기간]

3개월

[모집인원]

2명

[지원 자격]

학력: 대재(4년제)

[직무관련]

1 year of experience in Account Management/ client servicing in a B2B environment is preferred (relevant internship experience will be considered)

Experience in e-Commerce and/or travel industry is a plus

Fluency in English and Korean (Mandarin Chinese is a plus)

Excellent attention to detail

Prompt, organised and meticulously motivated to improve product experience with Klook

Quality focused: always striving to give your best in what you do, willing to learn and open to feedback

Customer-first attitude

Globally-minded and comfortable working with people from different cultural backgrounds

Quality writing skills are a plus

Available for relocation to Taiwan after 1 year of employment

[우대사항]

영어 / 중국어 가능자