[리치몬트코리아] IWC CRM Intern
리치몬트코리아
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리치몬트코리아 채팅방
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IWC CRM Intern
[담당업무]
Key responsibility 1 : Support Customer Experience and Treatment
• Assist in preparation and coordination of customer events, gifts, personalized treatments.
• Review translations of marketing/transactional newsletters and MMS throughout the entire customer journey.
• Manage distribution of customer gifts to boutiques and handle associated monthly expenses in SAP.
• Conduct regular research and compile best practices for competitors
Key responsibility 2 : Support CRM Database Management
• Execute clerical tasks, including drafting reports on customer segmentation and profiles, as well as translating documents from English to Korean.
• Monitor customer-related data to achieve CRM KPIs.
• Provide performance reports and insights on CRM activations/campaigns.
• Ensure data quality by implementing data-cleansing and de-duplication processes.
• Utilize local CRM tools alongside IWC global tools(SAP, Salesforce) for customer analysis.
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