[테슬라 코리아] Field Support Engineering Intern 채용
테슬라코리아
기업형태대기업
접수기간24.2.29 ~ 24.3.15
채용형태인턴
모집직무IT/인터넷
근무지역경기 용인시공유하기
테슬라코리아 채팅방
118명상세내용
[테슬라코리아] Field Support Engineering Intern 채용 (~03/15)
Job Category Engineering & Information Technology
Location 용인시, Gyeonggido
Req. ID 216478
Job Type Intern/Apprentice
What to Expect
Tesla Motors is seeking an internship for Field Support Engineer in Korea. The Asia Pacific Field Support Engineering team is a key connection point between our Asia Pacific’s service centers and the development and production teams in Silicon Valleny, California and Shanghai. This position will be responsible for keeping our vehicles on the road through proactive analyses of the vehicle fleet and to reduce their time spent in service centers by effective remote/on-site diagnostic works. This role requires efficiently work with large amounts of data to process information and make the correct conclusions in a timely manner. This role requires the candidate having strong technical background for diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications. This engineer is passionate about diagnostics, systemically thinking with great understanding technical system-level architecture and issues. Providing high level of support to the Asia Pacific Field Support Engineers, Product Support Engineers, Software/Hardware developers, Marketing, Sales, Compliance, Legal & Business Resolution Team. This position will report to the Senior Field Support leadership of the region.
What You’ll Do
Learn how to debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field
Support field issue investigation with a wide range of troubleshooting techniques and remote diagnosis, travel might be required to perform field diagnosis or repair. The position sitting within Korea region and require daily support for Korea mainly but work for Asia Pacific Zone.
Provide technical support to local service centers to minimize vehicle downtime, through day-to-day coverage of escalated zone level service cases escalated internationally in a timely manner.
Regular collaboration with Regional Technical Support Specialists to ensure consistent and stable global service operations
Provide Technical information/support to the Regional Technical Specialist network
Support Product Support Engineers to ensure new issues are fully investigated and that countermeasures are in place
Support Product Support Engineers, Product Excellence, and Failure Analysis team members to perform further root cause analysis on field failures by component/subsystem owners where necessary
Assist Projects and support Product Support Engineers to evaluate vehicle new design features/fixes and perform regional testing
Support developing diagnostic tooling or equipment required by local regulation where necessary. Both at a Software and Hardware level
On boarding to firmware OTA(Over-The-Air) process of Asia Pacific and support OTA filing to local authorities.
Provide data or technical topics related reports on local recall, service campaign or answering for RFI (Request for Information) from authorities
Recognize trends and patterns in field failures and provide written feedback to Product Support Engineers to drive future designs
Support with high level Incident response requests and market specific feature and homologation verification activities
What You’ll Bring
Preferably studying towards a degree in Electrical/Electronic/ Mechatronics Engineering field
Capable of self-reliant working in a fast paced and always changing environment
Personality with hands-on-mentality and proactive way of working & thinking
The ability to keep an overview and improve processes
Availability for occasional off-hours work and traveling
Excellent analytical, verbal, and written communication skill
Native in Korean and fluent in English
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
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