[Cytiva Korea] Customer service Service Operation Specialist

[Cytiva Korea] Customer service Service Operation Specialist

[담당업무] 

Day to day service delivery which includes supporting engineers with work orders, case management and service parts escalations through Salesforce.

Order to Cash management for customer PO: order creation in Oracle, shipment tracking, delivery arrangement, invoicing and Past Due follow-ups.

Performing administrative duties including answering customer calls by phone, issuing quotations, raising PO through iProcurement, new customer creation request(KYC), and customer’s purchasing system management.

Inventory management: Prepare yearly PI(Physical Inventory) documentation, daily stock balancing may be needed as part of engineer stock management.

Responsible to execute all new Service Max Releases and take care of system issues and enhancement.

Closely work with SCM for parts supply escalation for on-time delivery at customer site.

Responsible for quarterly dealer commission payment.

Participate in meetings related to service delivery and sharing of KPI's. Review and act on feedbacks to improve KPI's.

Perform other job-related duties as requested and works effectively with other team to ensure the goals and objectives of the organization are met.

Participate in projects and other internal initiatives assigned within a team or business when needed.

[접수기간]

04월 17일 ~ 채용시 마감

[채용공고]