Customer Service - Motion Control

Customer Service - Motion Control

[Job Description]

Build this New Chapter with us…

We are a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. By combining the real and the digital worlds, we empower our customers to transform their industries and markets, helping them to transform the everyday for billions of people.

Change the future with us…

Using your expertise, you will be responsible for:

1. Service & Customer Support

- International Service Request manage - handling International Service Requests

- Regional Service Request manage - Receiving service request and dispatch to engineer or to service partners.

- Field Service cases manage and logging service cases to database

- Organizing technical support request from customer for SIEMENS products

- Republish service manual, instructions, tools, spare parts and arrange the transportation by service assignment

2. Technical Support activities.

- Machine tool commissioning support for Sinumerik CNC system (CNC, Motors & Drive)

- Technical application supports, Service issue management for customers

- System configuration, application program (PLC, Drive, CNC, etc.)

- Programming Language (C++, C#, Qt, XML, Python) 기능 보유자 우대

- CNC / Machine Tool / Factory Automation / Digitalization 관련 지식이 있는 분 우대

- Related engineering background with business mind.

3. Defective parts handling.

- Organizing warranty / repair for SIEMENS Product to Repair partner - Issuing Job order and follow up.

- Reporting for warranty repair and manage reports entered by partners.

- Defective parts handling e.g. retuning to Lead repair center and credit checking

4. Internal Support activities.

- Taking 1st step of customer's complaint management - identifying main reason of complaints and relay to right person in charge.

- Cost allocation/transferring to relevant Tech Business Unit for rendered Technical Supports.

[What you need to make real what matters.]

1. Bachelor's degree in technical area is required and advanced degree is preferred.

2. Intermediate Electrical and Electronic / Control Engineering skill is required.

3. Intermediate English communication skill in writing and speaking is required.

4. Intermediate MS-office skill is required.

[Employment Condition :]

- 고용형태 : 정규직 (수습기간 3개월 포함)

- 직급 : 신입~차장 (경력에 따라 추후 결정)

- 근무지 : 창원 사무소

- 근무시작일 : ASAP

[Others :]

- 마감 일자 : 채용시 마감 (선접수, 선평가)

- 제출 서류 : 국문 이력서/경력기술서 및 영문이력서/Coverletter 를 하나의 pdf 파일로 upload 해주시기 바랍니다.

- 전형 절차 : 서류 심사 > 면접 > 건강검진/온라인 인적성 검사 > 처우 면담

- 결과는 개별 통보합니다.

- 이력서 제출 시, 직무의 수행에 필요하지 않은 개인정보 (구직자 본인의 용모, 키, 체중 등의 신체적 조건/구직자 본인의 출신지역, 혼인여부, 재산/ 구직자 본인의 직계 존비속 및 형제자매의 학력, 직업, 재산) 는 기재하지 마십시오.

- 국가보훈 대상자와 장애자는 관련 서류 제출 시 관계법에 따라 우대합니다.

- 영문이름은 여권상의 이름과 동일하게 기재 하십시오.

- 입사지원서 내용에 허위 사실이 판명될 경우, 입사가 취소될 수 있습니다.