[인터내셔날에스오에스코리아] Client Services Team Sales Operations Executive, APAC

[인터내셔날에스오에스코리아] Client Services Team Sales Operations Executive, APAC

[업무내용]

A. Overall Purpose of The Job

Support Account Managers and Sales Teams and successfully deliver complex contractual billing and other non-standard sales support activities.

Providing a consistent administrative support function to the Sales and Marketing Department in relation to client renewal, operational on-boarding of clients and client reporting.

B. Key Responsibilities

Key Responsibilities of Sales Operation include, but are not limited to:

● Creation and dispatch of Invoice Request Forms and Credit Note Requests

● Creation, dispatch and storage of Certificates of Subscription and contracts as well as aassistance with obtaining signatures via DocuSign when needed

● Compliance check and assurance that all relevant documentation is provided before invoicing

● Compliance check and assistance with operational implementation of new clients

● Ensuring that administrative data at the account, program and opportunity level is updated and up to date (contacts, addresses, dates, contracts, activities and subscriber declaration)

● Provision of admin support to client facing roles for standard and non-standard client reports (business review or SLA reports)

● Completion and archiving of supplier registration forms from clients

● Organize the printing and dispatch of the membership cards

● Support to sales team on opportunity management and compliance in SFDC

● SFDC PowerUser if applicable

● Provide feedback on existing sales operations processes to Sales Operations Manager for continuous improvement and finetuning to optimize key Sales and Marketing processes re-engineering where required gaining further efficiency and effectiveness.

● Maintaining data accuracy and integrity of client data in SFDC

In addition to the above responsibilities the Sales Operation will support across the four pillars.

● Client Onboarding (Managed by Specialist and Partner pillar)

● Client Success Specialist

● Client Success Partner

● Sales Operation

There can be flexibility in moving to a different pillar as requested based on business needs.

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