[미국인턴/뉴저지] CEF Solutions Program Lead 직무 채용

CEF Solutions

Address : 1 Bridge Plz N, Suite #910, Fort Lee, NJ

Website: https://www.cem-lab.com

"미국 뉴저지 현지 소재 본사 및 한국 소재 자회사를 포함하여 미국내 4개주, 한국, 필리핀, 그리고 도미니카 공화국에서 사업장을 운영하고 있습니다. 회사의 주요 사업분야는 Business 컨설팅 및 BPO (Business Process Outsourcing) 서비스이며 Global 대형 회사들을 대상으로 서비스를 제공하고 있습니다. 미국 및 해외 사업장에 운영중인 고객사 BPO Center의 효율적 운영관리를 위해 운영 Process 혁신/개선 업무를 수행하며 회사와 함께 성장하실 능력 있는 인재를 모집합니다."

"CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO operations, operations management, process engineering/ innovation, and cost optimization solutions to clients in the customer services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience."

모집안내

◾ 채용부문 : Program Lead

◾ 근무기간 : 12개월 이상

◾ 근무시간: 09:00A.M - 18:00P.M

◾ 급여: 면접 시 협의

◾ 급여 외 보상 : 통신비 $50/a month, 피트니스비 $50/a month, 교통비 $40/a week 지원

◾ 자격요건 : The position requires seamless coordination between project teams in the U.S. and Korea. 

                     Bilingual proficiency is required.  Proficient written and verbal communication skills

Job Description

• Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support. 

• Track, prepare and provide project status reports at varying levels of details to both clients and internal stake holders. 

• Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results 

• Respond and communicate promptly to all inquiries received via email, phone from customers and prospects. 

• Analyze, document, and validate business processes for multiple projects. 

• Provide insights into customer acquisition, customer satisfaction, client relationship management, and program management 

• Identify risk issues and define processes to track and mitigate potential risks 

• Utilize data to support assumption and outcome evaluation

Knowledge, Skills and Abilities

• Exceptional organizational and multi-tasking skills

• Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners

• Ability to develop project status reports and presentations

• Disciplined, self-motivated and carries a keen analytical mindset

• Driven to learn and absorb information about our industry at a rapid pace

• Ability to be flexible and adapt to new situations and environments

• Able to think creatively and present tested, out-of-the-box solutions

• Provide high touch customer service

• Share customer feedback with appropriate members of senior staff

• Must be pleasant, professional, detailed communication skills

• Ability to interpret intentions and directions of emails and write professional correspondence

• Proficiency in Microsoft Office (Excel, Word, Power Point)

• Program management / Consulting / Data Analyst experience is a plus

전형절차

◾ 문의 신청서 제출(구글폼)

◾ 비자발급 가능 여부 검토 후 개별 전형/기업 안내 실시

◾ 전달받은 이력서 작성 후 회신(첨삭진행)

◾ 기업 서류/ 화상 면접전형 진행

◾ 합격자, 미국 스폰서기관 인터뷰 (회사-지원자 간의 보증을 해주는 미국 국무성 지정 기관, 별도 안내예정)

◾ 주한미국대사관 인터뷰 (별도 안내예정)

◾ 출국/출근

접수기간

채용 시 마감

㈜커리어랩스는 지원자에게 알선비 등을 수취하지 않습니다.

⋇ 파견직이 아닌 「합격기업 소속」으로 근무하게 됩니다. 

⋇ 비자 발급비용은 본인 부담입니다.

☎ 지원문의: Tel. 031-8027-9060 / Email : hr@careerlabs.co.kr

✏ 신청서 제출: https://forms.gle/JDniMmJnRN39ESU56