[리치몬트코리아] IWC CRM Intern

IWC CRM Intern

[담당업무]

Key responsibility 1 : Support Customer Experience and Treatment

• Assist in preparation and coordination of customer events, gifts, personalized treatments.

• Review translations of marketing/transactional newsletters and MMS throughout the entire customer journey.

• Manage distribution of customer gifts to boutiques and handle associated monthly expenses in SAP.

• Conduct regular research and compile best practices for competitors

Key responsibility 2 : Support CRM Database Management

• Execute clerical tasks, including drafting reports on customer segmentation and profiles, as well as translating documents from English to Korean.

• Monitor customer-related data to achieve CRM KPIs.

• Provide performance reports and insights on CRM activations/campaigns.

• Ensure data quality by implementing data-cleansing and de-duplication processes.

• Utilize local CRM tools alongside IWC global tools(SAP, Salesforce) for customer analysis.

[접수기간]

상시채용

[채용공고]