[미국인턴/뉴저지] CJ대한통운 미주지사 - 물류직 인턴 채용

Monitor Customer Emails and call queues to ensure timely, professional, and courteous responses ∙ Create and provide solutions to Expedited Customers for International shipments via Air

Ensure solutions are delivered timely, ensuring the best possible transit times utilizing previous

experience, creativity, out-of-the-box thinking, and a passion for the customer experience

Enter all shipments and related information into the TMS as required on time

Route shipments, prepare documentation and book shipments with air and ground providers as required

Execute problem resolution during the transit of all shipments

Ensure any delays or issues are accurately communicated to the customer on time

Evaluate rates from vendors and carriers to ensure they are competitive and market-based

Coordinate the pick-up and delivery of shipments with shippers, consignees, and local customers

Coordinate with airlines, carriers, agents, and brokers to secure scheduling, rates, and service commitments

Instruct agents & airlines to ensure all shipments are transported smoothly, and in compliance with regulations

Monitor/update all shipment milestones and statuses in the TMS, entering full & complete notes as required

Ensure TSA compliance throughout the lifecycle of all shipments

Enter fail types and failure event notes as necessary

Organize and manage multiple priorities and task simultaneously

Ensure that all Standard Operating Procedures (SOP’s) are followed

Additional duties as assigned