[테슬라코리아] Field Support Engineering Intern (3 Months Contract), Yongin, Gyeonggi, Korea

Field Support Engineering Intern (3 Months Contract), Yongin, Gyeonggi, Korea

[담당업무]

· Learn how to debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field

· Support field issue investigation with a wide range of troubleshooting techniques and remote diagnosis, travel might be required to perform field diagnosis or repair. The position sitting within Korea region and require daily support for Korea mainly but work for Asia Pacific Zone.

· Provide technical support to local service centers to minimize vehicle downtime, through day-to-day coverage of escalated zone level service cases escalated internationally in a timely manner.

· Regular collaboration with Regional Technical Support Specialists to ensure consistent and stable global service operations

· Provide Technical information/support to the Regional Technical Specialist network

· Support Product Support Engineers to ensure new issues are fully investigated and that countermeasures are in place

· Support Product Support Engineers, Product Excellence, and Failure Analysis team members to perform further root cause analysis on field failures by component/subsystem owners where necessary

· Assist Projects and support Product Support Engineers to evaluate vehicle new design features/fixes and perform regional testing

· Support developing diagnostic tooling or equipment required by local regulation where necessary. Both at a Software and Hardware level

· On boarding to firmware OTA(Over-The-Air) process of Asia Pacific and support OTA filing to local authorities.

· Provide data or technical topics related reports on local recall, service campaign or answering for RFI (Request for Information) from authorities

· Recognize trends and patterns in field failures and provide written feedback to Product Support Engineers to drive future designs

· Support with high level Incident response requests and market specific feature and homologation verification activities

[접수기간]

02월 01일 ~ 02월 15일

[채용공고]