[필립스코리아] 필드서비스 엔지니어 신입

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Job Title

Job Description

Role Summary:

The purpose of the Field Service Engineer is to support the technical needs of Philips customers, providing maintenance and installation of Philips products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. This role is technical in nature, with strong customer focus, and works collaboratively with the wider organization to provide exceptional service to our customers. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, installations, and can be provided at customer location/bench repair facility or remotely via accessing Philips Remote Service channels.

필립스코리아에서 Field Service Engineer(신입)를 채용합니다. Field Service Engineer는 필립스 HealthTech 제품의 설치 및 유지보수, 기타 서비스 딜리버리를 통해 고객 만족도를 극대화 하고, 필립스의 가치를 제공하는 역할을 합니다. Customer focus와 타 팀과의 기술적인 협업을 통해 우수한 서비스를 제공하며, 제품 고장, 예방, 업그레이드, 설치 등의 업무를 현장 방문 또는 원격으로 수행합니다.

Key Areas of Responsibilities:

• The Field Service Engineer is the ambassador of Philips ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
• Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
• Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
• Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action.
• Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
• Provide solutions to complex levels of image quality problems and network connectivity and DICOM problems.
• Perform or lead small projects in teams/departments.
• Directly contributes to maintaining/developing modality performance in national.

• Philips 의 엠버서더로써, 필립스의 비즈니스 목표를 충족하거나 초과시키는 동시에 모든 고객의 만족을 보장합니다.
• 규정 준수 가이드라인, 프로세스 및 절차에 따라 고객의 요청, 이슈 및 기타 서비스 계획을 이행합니다.
• 원격/현장 진단을 통해 Troubleshooting 기술, 서비스 기술 정보 또는 지식을 활용하여 솔루션을 제공하고, 서비스를 지원하며 고객에게 상태를 업데이트합니다.
• 첫 방문에 올바르게 진행되도록 중점을 두어(First Time Right), 현장 방문 전에 명확한 조치 계획과 (필요한 경우) 부품 및 진단이 수행되도록 합니다.
• 불만사항 (Safety & Non-Safety) 처리를 위해 적시에 보고를 하고, 분석, 등록 및 조치가 이뤄지도록 합니다.
• 추가로 고객의 니즈를 파악하며, 더 지원가능한 세일즈 혹은 부가적인 서비스 기회를 찾습니다.
• 이미지 품질 문제, 네트워크 연결성 및 DICOM 문제에 대한 솔루션을 제공합니다.
• 팀/부서에서 소규모 프로젝트를 직접 수행하거나 주도합니다.
• 한국 내 고객들의 모달리티 성능을 유지/발전시키는 데 직접 기여합니다.

Qualifications & Requirements:

• Bachelor’s degree in Biomedical / Mechanical / Electrical Engineering
• Experience in diagnostic and therapeutic technologies through departmental projects, industry partnerships, and research is preferred.
• Experience in maintenance and troubleshooting of technical complex systems
• Good communication in English
• Experience in the Medical System(Imaging System) industry is recommended.

• 학력: 의용공학, 바이오메디컬공학, 기계공학, 전기전자공학 등 관련 전공 4년제 이상 대학교 졸업자 혹은 졸업 예정자
• 학과 프로젝트, 산학협력, 연구 등을 통해 진단 및 치료 분야의 기술 경험이 있는 분 우대
• 기술적으로 복잡한 시스템의 유지보수 혹은 문제해결 경험자
• 한국어 및 영어 Communication 가능자
• 메디컬 시스템(이미징 시스템) 유관 분야 경험자
• 장애인/보훈 대상자 우대

About Position:

• Employment Type: Permanent
• Location: Seoul, Korea(서울 중구 소월로2길 30, 남산트라팰리스 25~28층)

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.