[머크코리아] 기술지원팀 Technical Service Specialist

- Responsible for operating as the lead point of contact for any and all quality and technical inquiries to our customers. - Provide Process Solutions customer support for inquiries from phone calls and emails, technical visit to assist customers with technical questions on our Process Solutions product lines, including products for cell culture, clarification, chromatography, TFF, sterile filtration, gas filtration, and Single Use disposable technologies, as well as EMPROVE grade API, excipients, and other biopharmaceutical production chemicals. Questions range from product recommendation to specification and capability questions to application assistance. - Support Process Solutions Technical Service team as a senior technical service resource for escalated or advanced inquiries. - Strong in oral and written communication to advocate with customers, sales and marketing, site quality peers and management. Strong abilities to lead presentations and/or training. - Ability to implement and effectively manage multiple projects during a given time frame. - Use of Electronic Quality System (Trackwise) to manage customer quality complaints and assist as customer advocate as internal investigations occurred. - Manage inquiries thru Salesforce.com CRM - Other tasks assigned by your superior

지원자격

- 대학교 졸업(4년제)

- 전공 : Biochemical, biotechnology or related

전형절차

서류전형 > 면접 > 처우협의 > 입사

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