[이케아코리아] Unit Commercial Activity Specialist - IKEA Goyang

[이케아코리아] Unit Commercial Activity Specialist - IKEA Goyang

[모집 기간]

~ 2025.04.07

[모집 직무]

< Unit Commercial Activity Specialist > 

• Lead the Implementation of the store activity plan aligned with the country commercial calendar, Store Business Plan priorities, ensuring it supports the store's business goals and customer experience.

• Ensure the qualitative and efficient execution of store activities to deliver an optimal customer experience.

• Analyse your activity performance: identify successful activities, solutions, and ideas, and use the information to improve the planning of future activities.

• Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over.

• Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.

• Ensure that all communication delivers IKEA brand values, tone of voice, and identity.

• Create content and maintain the local website.

• Align with the SO (Service Office) marketing team to ensure the store activities are aligned with external communication.

• As a member of the Customer Relations team, collaborate with other functions to plan and execute activities that drive visitation, revisitation, and customer conversions.

• Support the customer shopping journey in daily operation by ensuring operational excellence in daily operations.

[자격 요건]

• Broad knowledge of the IKEA concept, brand objectives, values, and vision.

• Broad knowledge of the IKEA omnichannel reality and online customer behavior.

• Good knowledge of operational plans and goals as well as follow-up on KPIs.

• Broad knowledge about the local market environment, and expectations from customers today and tomorrow to secure that commercial and service offers to meet customer demands and needs in all touchpoints.

• Ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business.

• Good leadership capabilities including the ability to lead peers and stakeholders while communicating in an inspirational way with the IKEA tone of voice.

• Motivated by the IKEA culture and values and the unique IKEA range.

• Motivated by increasing customer value and thinking customer first.

• Energized by driving business growth and contributing to the overall success of IKEA through internal and cross-functional collaboration.

• Able to work on weekends and public holidays (This is a full-time position with a 40-hour workweek, working 8 hours per day, 5 days a week.)

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