[한국IBM] System Services Representatives (대졸신입)

[한국IBM] System Services Representatives (대졸신입)

[모집 기간]

채용 시 마감

Your role and responsibilities

IBM TLS Systems Services Representatives are responsible for on-site installation, maintenance, and repair of IBM System equipment.  They may also perform services activities such as Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of this equipment, and other customized project-based services.

They are responsible to support problem source identification related to installation, update, configuration, operations, or performance, resolve incidents, advise on potential resolutions and their implementation, and implement determined suggestions to the satisfaction of the customer. This includes an understanding of the technology, operating systems, associated software, the functions, capabilities and uses. The individual should have knowledge in the areas of installation, customization, operation, recovery, tuning, and general electric and information technology engineering.

They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.

They have a thorough understanding of, and are able to advocate for, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

Ideal candidate will possess hardware and/or software support, commitment to Client Success

Good Communication

Self Starter

Self-motivator and enjoys working in a Team environment