[트립닷컴] Site Operation Intern

[트립닷컴] Site Operation Intern

[모집 기간]

채용 시 마감

In this Role, you’ll get to

Process and address product-related inquiries

Enhance service quality through QA data analysis

What you'll Need to Succeed

Provide end-to-end customer inquiry support across pre-sales & post-sales phases

Resolve product/service issues through multi-channel support (chat/email/phone)

Document recurring pain points using CRM tools for service optimization

Coordinate with cross-functional teams for complex case resolution

Generate weekly service analytics reports highlighting improvement areas

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

- We encourage flexible work arrangement

- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.