[제이피모간체이스] Technology Support III, Technology Employee Support Services

[제이피모간체이스] Technology Support III, Technology Employee Support Services

[모집 기간]

채용 시 마감

Job Responsibilities 

- Be a member of the regional TESS team supporting our Korea office. 

- Help users fulfill their business needs by providing timely and high-quality end-user technology support. 

- Identify problems and clearly communicate solutions to clients (employees) and team members. 

- Carry out root cause analysis and create action plans to remediate the identified problems. 

- Collaborate and communicate effectively to achieve common goals and maintain a company standard of excellence. 

- Assist in various technology refresh projects, ensuring timely completion and adherence to quality standards. 

- Actively participate in brainstorming sessions and contribute towards the success of the larger organization. 

- Deliver a clearly defined project or business support requirement to demonstrate your learnings. 

Required qualifications, capabilities, and skills

- Outstanding written and verbal communication skills in English and Korean. 

- Interpersonal and communication skills to effectively collaborate with team members and stakeholders. 

- Attention to detail and analytical thinking, with problem-solving capabilities. 

- Self-starter, with the ability to work both independently and collaboratively as part of a team, contributing on a strategic and tactical level. 

- Flexibility and resilience, with the ability to multitask and work on multiple deliverables with flawless execution. 

- Proficiency with Microsoft PowerPoint and Excel. 

- High level of energy and integrity; demonstrates respect for a diversity of opinions and styles, with accountability and responsibility. 

- Advanced or native English and Korean - verbal and written.