[ASML코리아] Cymer Field Service Engineer

[ASML코리아] Cymer Field Service Engineer

[Role and responsibilities]

- Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. 

- Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.

- Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.

- Ensures that parts are available and as specified for service requirements. Maintains appropriate tools are on hand and as required.

- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.

- Uses company technical documentation and provides feedback for improvement.

- Performs other duties as assigned.

[Skills]

- Fluent speaking and writing skills in both Korean and English.

- Communicates clearly and concisely with stakeholders.

- Good at multi-tasking and hands on skills.

- Proactive, fast-learner and strong ownership for solving issues.

- Excellent customer service skills with an advanced understanding of customer relationship building.

- Prefers experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking