아고다트레블오퍼레이션스코리아 Accommodation Service Specialist

아고다트레블오퍼레이션스코리아 Accommodation Service Specialist

아고다는 세계에서 가장 빠르게 성장하고 있는 온라인 여행 예약 플랫폼으로, 2005년 싱가포르에서 전자상거래(e-commerce) 스타트업으로 시작하여 현재 전 세계 200여 개 국가 및 지역의 250만 개가 넘는 숙박 시설 네트워크를 제공하고 있습니다. 이를 통해 여행객들은 아고다에서 호텔, 아파트먼트, 빌라 및 프라이빗 하우스 등을 포함하여 다양한 종류의 숙소를 여행 목적과 예산에 맞춰 쉽게 예약할 수 있습니다. Booking Holdings Inc. (Nasdaq: BKNG)에 속해 있는 아고다는 싱가포르 본사를 중심으로 전 세계 30여 개국에서 5,000명이 넘는 직원이 함께하고 있습니다. 아고다 웹사이트와 아고다 모바일 앱은 38개 언어로 이용 가능합니다.

• 모집 직무

Accommodation Service Specialist (신입/경력)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

The Accommodation Services Team is working with Agoda’s accommodation partners daily. We are communicating with them on the phone and via email in many different languages and supporting them in technological, financial, and operational areas. The Accommodation Services Team is the first point of contact for our partners when connecting with Agoda, and we are excited to guide them along in this new venture. We assist in creating attractive profiles on Agoda’s sales channels, provide support in uploading high-quality pictures and adding new room types, and improve their inventories. We are also there when they need help to manage their Agoda bookings. Our agents support our partners to set up the best available and bookable products on Agoda channels. Once the product is there, we are assisting them with bookings and payments. We push for improvement every day, implementing the app version of the extranet and creating new payment models to ensure each partner’s journey with us even more exciting and rewarding.

The Opportunity:

The Accommodation Services Specialist is the entry level role for the Accommodation Services division, which is responsible for facilitating Onboarding and Support for all our accommodation partners. An Accommodation Services Specialist will provide support to the Accommodation Services Manager and will support the team with property sign ups, relationships, and to coordinate with other departments involved in assigned projects.

In this Role, you’ll get to:

Educate partners on the use of the extranet, manage availability on site

Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog

Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality

Optimize content to maximize conversion

Prepare reports as necessary

Participate in market and competition research (if required)

Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.

Share and seek out best practices and knowledge

Accountable for meeting individual KPIs and team goals and following procedures

Promoting supplier self-service support and maintenance.

Increase operational efficiencies and revenue within the team, and improve inter department workflows

Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

What you’ll Need to Succeed:

Adaptable to new technologies, quick learner

Excellent written and verbal communication skills along with a strong ability to convince

Autonomous and result driven (history of achieving ambitious targets)

Navigates well in ambiguous work environments (minimal structure or formalized processes)

Energetic and driven personality

Adapts well to and is energized by change

Must be operationally orientated

Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.

Excellent fluency in English & Korean.

Basic computer and MS Excel skill

Bachelor or equivalent degree required

It’s Great if you have:

Bachelor or equivalent degree required

At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply

• 근무환경

정규직/서울/면접후협상/비지니스영어회화필수

• 접수 경로

https://grnh.se/5db718241us

• 제출 서류

자유양식 이력서

• 문의처

임정수/jeongsu.im@agoda.com