CS Specialist (정규직/ 재택근무)

CS Specialist (정규직/ 재택근무)

모집부문

CS Specialist (정규직/ 재택근무)

업무내용

[The Opportunity]

You will be part of Editage’s customer service team for the Korea market. You will play the role of a trusted advisor being the bridge between the customer and CACTUS by understanding the customer's situation and providing suitable solutions, appropriately replying to their queries and offering advice and useful recommendations.

[Responsibilities]

•Interact with customers from Korea through calls (incoming and outbound) to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services

•Manage customer drop-out calls (prospect/ shopping cart) to ensure that the customer returns

•Achieve sales KPI through follow up calls for conversion, etc.

•Deliver all customer’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions

•Understand customer’s opinions and trends through conversations and share with relevant teams

•Build a positive work relationship with customers to enhance the reputation and public perception of CACTUS

•Support other team members with Korean to English translation (if required)

•Support chat with customers (if required)

고용형태

신입

수습기간

3개월

모집인원

1명

지원 자격

학력 초대졸

전공무관

영어능통자 우대합니다.

직무관련

[Desires skills & experience]

•Bachelor’s degree in any subject

•Good English speaking, writing and comprehension skills

•2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcomed)

•Basic computer knowledge is required

•Very strong customer focus and adaptability to different personality types and people from

different cultures

•Ability to empathize with the customer to find out the way to anticipate what a customer wants though active listening

지원방법

슈퍼루키 지원 또는 인사담당자 앞 메일 접수

접수기간

05월 26일 14:10 ~ 06월 18일 23:59

문의처

010-4738-3656 soojung.ahn@cactusglobal.com

전형절차

서류전형 > Case study > 1차 실무면접 > 2차 HR면접